Service Level

Service Level
Agreed Service Time (AST)
Agreed Service Support Time (ASST)
Support Response Time
24/7
24/7
24 hours for the free tariff plan.
2-3 hours for the standard tariff plan
API Response Time
API Uptime
Success Rate
1 sec
99,95%
99%
Nodes Update1
API Key Generation Time
Backup Service
Availability of the latest blockchain version
Few minutes - 1 workday
Providing a reserve node within 10 minutes
Accident Warning Time
10 minutes from the moment of the accident

Agreed Service Time (AST)	Agreed Service Support Time (ASST)	Support Response Time
24/7	24/7	24 hours for the free tariff plan. 2-3 hours for the standard tariff plan

API Response Time	API Uptime	Success Rate
1 sec	99,95%	99%

Nodes Update1	API Key Generation Time	Backup Service
Availability of the latest blockchain version	Few minutes - 1 workday	Providing a reserve node within 10 minutes

Accident Warning Time
10 minutes from the moment of the accident

Last modified 2mo ago